Consumer Guarantees
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to: cancel your service contract with us; and a refund for the unused portion or compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund for any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Faulty Goods Returns
If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund or replacement product. Proof of purchase may be your original register receipt, credit card statement or any other form of evidence.
StyleSide Australia may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. StyleSide Australia reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.
Please note that all purchases of StyleSide Australia's single entry tickets and subscription are non-refundable. Once a purchase is made, no refunds will be issued for any reason, including but not limited to, changes in circumstances, dissatisfaction, or non-usage. We encourage you to review your selection carefully before proceeding with the purchase. Your understanding and agreement to this no refund clause is appreciated.
General Note about Returns
You must provide proof of purchase to make a claim and StyleSide Australia reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.
Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item in the case of a 30-day business account holder.
Privacy
StyleSide Australia takes the privacy of customer data seriously. Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before the product is returned to StyleSide Australia. Information on how we collect, use and store personal information can be found here: Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return.
If you have any questions about this document, please reach out to our Customer Care team via email at info@stylesideclub.com
StyleSide Australia 88 Lever St, Albion, 4010, Brisbane, Queensland
This document was last updated on 01 September 2023.